Chargeback & Dispute Policy
Talk to us first — most disputes are resolved in minutes.
If you do not recognise a charge or believe it is wrong, please contact us before filing a chargeback with your bank. Most issues — an unexpected renewal, a descriptor you didn't recognise — are resolved quickly and, where appropriate, refunded.
The statement descriptor
Charges from Amorae appear on your statement as «AMORAE.AI». Recognising this often clears up a disputed charge immediately.
How to raise a dispute
- Email «TO BE COMPLETED — support email» with the date and amount.
- Or contact the payment processor's billing support: https://support.ccbill.com.
Fraudulent charges
If you believe your card was used without authorisation, contact us and your bank immediately. We cooperate fully with genuine fraud investigations.
DRAFT for legal review.
Questions about this policy? Contact our support team · Support · Report content